Return & Refund Policy

Effective Date: August 3, 2026

At BD Outdoor Supplies, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

Most new, unused items may be returned within 30 days of delivery for a refund or exchange.

To be eligible for a return, your item must:

• Be returned within 30 days of the delivery date.

• Be unused, unworn, and in its original condition.

• Include all original packaging, accessories, manuals, and tags (if applicable).

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Items marked as Final Sale or Clearance

• Gift cards

• Personalized or custom-made products

• Products showing signs of use, abuse, or alteration

• Items missing original packaging or components

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the item and packaging so we can resolve the problem as quickly as possible.

Return Authorization

Before returning any item, please contact our customer service team (Contact page on bdoutdoorsupplies.com website) to obtain return instructions. Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping

Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

If you would like a different size, color, or replacement item, please contact us. We will do our best to accommodate exchange requests based on product availability.

Order Cancellations

Orders begin processing quickly. If you need to cancel an order, please contact us as soon as possible. While we will make every effort to accommodate your request, cancellations cannot be guaranteed once an order has been processed or shipped.

Supplier-Fulfilled Orders

Many products sold by BD Outdoor Supplies are fulfilled directly by our trusted suppliers. Return instructions may vary slightly depending on the product or supplier. If applicable, we will provide the correct return address and instructions after your return request has been approved.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team through the Contact page on BDOutdoorSupplies.com. Please include your order number in all correspondence so we can assist you as quickly as possible.

Thank you for shopping with BD Outdoor Supplies. We appreciate your business and are committed to providing quality products and excellent customer service.